How-To for Counselors
General
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Access DegreeWorks
Troubleshoot MyPortal login issues
Access a student record
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Log into MyPortal.
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For help logging into MyPortal, visit the MyPortal Resources page.
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- Locate the DegreeWorks card.
- Click the "Access DegreeWorks Here" link.
If you are having trouble logging into MyPortal, visit the MyPortal Resources page or contact the Help Desk:
- Email: clpccd@service-now.com
- Phone: (925) 424-1715
- Online: http://clpccd.service-now.com
Video: Access a student record
See a student's unofficial transcriptVideo: See a student's unofficial transcript
Plans
For optimal viewing of how-to videos, it is recommended that you change the video quality to 1080p. For help on how to change the video quality, visit this Youtube Help page.
Create a plan for a student who doesn't have a plan
Video: Create a plan for a student who doesn't have a plan
Create a plan for a student who already has a planVideo: Create a plan for a student who already has a plan
Add a choice requirement to a planVideo: Add a choice requirement to a plan
Add notes to a planVideo: Add notes to a plan
Change an active plan to inactive and vice versaVideo: Change an active plan to inactive and vice versa
Worksheets
For optimal viewing of how-to videos, it is recommended that you change the video quality to 1080p. For help on how to change the video quality, visit this Youtube Help page.
Check whether a student has more than one audit
Video: Check whether a student has more than one audit
See more information on still needed classes in the student's auditVideo: See more information on still needed classes in the student's audit
Exclude in-progress and preregistered classes from a student's auditVideo: Exclude in-progress and preregistered classes from a student's audit
Run a What-If audit Video: Run a What-If audit